Foundations of Hospitality and Service

Service Description

This 6-month program introduces students to the fundamentals of hospitality and customer service within the Nigerian and global context. Designed for aspiring hoteliers, event managers, and service professionals, the course combines classroom learning, hands-on practice, and live apprenticeship at The Nnewi Hotel & Event Centre. Students will gain essential knowledge of the hospitality industry, master customer care techniques, and develop the discipline, etiquette, and problem-solving skills required to excel in service-oriented careers. Learning Objectives By the end of the course, students will be able to: Understand the principles of hospitality and tourism. Deliver professional customer service in hotel, restaurant, and event settings. Perform front desk, housekeeping, and food service basics to industry standards. Demonstrate effective communication, grooming, and workplace etiquette. Resolve guest complaints and handle conflicts with professionalism. Apply teamwork and leadership in hospitality environments. Embrace the Igba Boy apprenticeship spirit of discipline, growth, and entrepreneurship. Who is this course for School leavers seeking professional career training. Young apprentices under the Anambra State Apprenticeship & Skills Development Law. Workers in hotels/restaurants/event centers seeking upskilling. Entrepreneurs interested in starting catering, lodging, or event businesses. Mode of Delivery Lectures & Workshops (theory). Practical Simulations (front desk, F&B, housekeeping). Apprenticeship Placement at The Nnewi Hotel & Event Centre. Mentorship Sessions with hospitality and entertainment professionals. Certification Graduates will earn the NSHE Certificate in Hospitality Foundations & Customer Service Excellence, recognized under the Anambra State Apprenticeship Law and endorsed by The Nnewi Hotel & Event Centre. and entertainment industries. This class focuses on effective communication, problem-solving, and delivering exceptional service.